We’re disappointed if you’re not completely satisfied with your BbTALKIN USA purchase. We take a lot pride in our products and service! If you are experiencing a problem with a BbTALKIN USA purchase, please take a minute to read the information below to determine if your issue is covered under the BbTALKIN USA warranty.
WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS:
BbTALKIN USA will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. The customer is responsible for the shipping costs to return the warranty claim. BbTALKIN USA will cover the shipping costs to get the replacement warranty part back to the customer once warranty is confirmed. BbTALKIN USA will only ship a warranty replacement to the same address as the initial order. If the customer wishes to have the warranty replacement shipped to a different address, additional charges may apply.
- BEFORE sending anything to BbTALKIN USA, please contact our Customer Support Team at firstname.lastname@example.org. We are often able to solve the problem quickly via email.
- If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be required to ship back the product(s) causing you issues.
- Prepare a package to return to BbTALKIN USA.
- Include your name, address, phone number and Order No. within the package.
- Send to the appropriate address below:
Note: If you purchased your BbTALKIN products from a dealer or outside source, you will be required to process your warranty claim with the company you purchased your products from. If you fail to receive assistance from the outside source, please immediately notify us of your issue. We will review each outside source warranty claim individually and will require a receipt showing proof of purchase.
Address to Send Warranty Claims:
PowerFly Products, Inc.
dba BbTALKIN USA
9588 Gator Drive, Unit 5
Sebastian, FL 32958
It is vital that you communicate with BbTALKIN USA’s Customer Support Team before sending in your return. Sending back warranty items without contacting us first can risk being unidentified and your warranty claim not addressed.
BbTALKIN USA WARRANTY DETAILS
BbTALKIN USA units are guaranteed against manufacturing defects one (1) year from the original date of purchase. BbTALKIN USA headsets and accessories are guaranteed against manufacturing defects six (6) months from the original date of purchase. Warranty starts at the initial purchase date and is not transferable to used products purchased from a non-authorized third party.
BbTALKIN USA’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at it’s sole discretion. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. BbTALKIN USA assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall BbTALKIN USA be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. BbTALKIN USA is not responsible for any hearing damage resulting for too long or too high volume.
Damage caused by power surges, lightening, fire or other acts of nature are not covered under warranty. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any prior installation, tampering with the product or any attempted repair by anyone unauthorized by BbTALKIN USA. BbTALKIN USA is not responsible for any damage caused by third-party USB wires, chargers, wire headsets or earphones.
Due to possible user resealing error, this product is not warrantied against waterhousing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterhousings! If you intend on using BbTALKIN USA products while performing extreme tricks or intense training there are occasions when you can forcefully impact the water or an object which can cause the waterhousing to become loose or break. If you are using BbTALKIN USA products when training during watersports where there are consist impacts on the water, we recommend re-enforcing the mounting of the Advance Unit. If continued impact is occurring during lessons or training, always check to make sure your waterhousing has not received any damage and your Advance Unit is secure at all times. You can re-enforce the waterhousing by adhesive, zip tie or cord.
For warranty consideration, the consumer must return the product to BbTALKIN USA for inspection. The consumer is responsible for the shipping costs and insurance of the product back to BbTALKIN USA. The product will be throughly inspected, if any of the above elements are found to have caused the problem that void the warranty, the consumer will be required to purchase a replacement product. Maximum liability shall not exceed the actual purchase price paid for the product.
Water damage to a BbTALKIN USA unit is not covered under warranty. Make sure your waterhousing is completely closed and secured. Make sure the connector piece going into the Advance Unit from your head accessory is securely tightened at all times.
During use, if the Advance Unit encounters an impact, check the case to make sure no cracks were caused by the impact. If your case incurs cracks after impact, immediately stop use. Make sure the connector did not come loose during impact.
Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.
Questions? Comments? Experience some world class customer support when you contact our Support Team by clicking on the Contact Us link. We’d love to hear from you!