Terms & Conditions
Please read these terms and conditions before placing your order. If you do not accept these terms and conditions, do not register or purchase products from BbTALKIN USA (distributed by PowerFly Products, Inc.).
Card Not Present Transactions:
By shopping on our website, you are making an eCommerce purchase with the card not present to us personally. When clicking “checkout” and accepting our terms and conditions, you are accepting the charges associated with your order in full. If any suspicious fraud flags arise from your order, we may ask for additional information to verify your order and transaction which you must comply with to receive your order. You are required to comply with any additional requested in order for your order to ship.
This Agreement is between you and BbTALKIN, USA (distributed by PowerFly Products, Inc.).
We Take Care Of Your Orders
We do everything we can to make shopping on this site easy and worry-free.
The Ordering Process
When you order online you will be sent an e-mail automatically to confirm that your order has been received at the web site, www.bbtalkinusa.com. We will regularly process orders from the web site. We do not ship orders on Saturday or Sunday. If for any reason we do not accept your order, we will e-mail you. Please give your correct e-mail address, and do not block our replies with a spam filter or you will not receive our e-mails about your order status.
Shipment of Goods
We aim to post all orders within two days of ordering. We do not download or process orders on Saturdays or Sundays. If an item is out of stock, we will e-mail you with the details of the delay. If we can only supply part of your order, we will send the part we can supply quickly, and back order the remainder and send it as soon as it is available. If you are a first time customer and our system flags your order as potentially fraudulent, your shipment will be delayed until your identity can be confirmed.
Postage is calculated individually for each order based on the total weight of the goods and the country we are posting to. Value Added Tax (VAT) maybe charged on postage depending on the order area, state or country. We aim to keep postage charges to a minimum and generally work with internationally recognized carrier UPS, FedEx and USPS. Also, we may split large orders into different parcels. Don’t forget faster shipping options may cost more than usual. If you order is shipping internationally, you as the customer are responsible for all duties and taxes. BbTALKIN USA does not have control of customs duties and taxes.
Value Added Tax (VAT) is charged on the value of all goods we supply, and is also charged on postage costs according to the tax laws operating in the State of Florida where the sale actually takes place. Certain items can be supplied without us charging VAT or taxes. All items sent internationally are not charged by any U.S.A. taxes. You will be responsible for all customs duties, taxes and fees associated with your order. BbTALKIN, USA (distributed by PowerFly Products, Inc.) is not held accountable or responsible for any customs duties, taxes and fees associated with international orders.
Immediately open your package upon receipt. Please let us know if your goods have not been received. At this stage, we will ask you to confirm that the address you gave us for delivery is correct, and to check with your local Post Office, FedEx or UPS office to see if they have tried to deliver it, but not left a note. This does happen. Also to check if the goods have been left somewhere unusual for you. You must notify BbTALKIN USA within 5 days of receipt of your shipment if any items are missing. If we do not hear from you, we assume your order was received in full.
The Post Office, FedEx and UPS recognizes that goods are missing
If not delivered in 3 weeks in the U.S. or 5-6 weeks worldwide, we will take action to investigate the issue and remedy the situation.
You have 15 days from receipt of your products to request to return any goods received. The goods must be returned in it’s original packaging and in excellent new condition in order to receive a full refund on the goods purchased. Shipping costs is not refundable. The goods cannot have been used out on the water. Return requests are to be sent to: firstname.lastname@example.org. Phone: 321-914-4948. You must correspond with BbTALKIN, USA (distributed by PowerFly Products, Inc.) directly in order to process your return.
Defective or damaged products during the shipping process needs to be brought to BbTALKIN, USA (distributed by PowerFly Products, Inc.) attention immediately upon receipt. You must notify of us of any defective or damaged products within 5 days of receipt of the products. Defective or damaged product claims are to be sent to: email@example.com. Phone: 321-914-4948.
We do not refund the cost of return postage unless we have made a mistake with the order. We can only accept back items that have not been used, and that are returned with the original packaging in reasonable condition, otherwise a refund cannot be given.
BbTALKIN, USA (distributed by PowerFly Products, Inc.) will not warranty any parts damaged, destroyed or otherwise deemed un-operational if the customer causes the damage. If the customer returns a claimed defective part to BbTALKIN, USA (distributed by PowerFly Products, Inc.) and we determine the defect was caused by the customer, BbTALKIN, USA (distributed by PowerFly Products, Inc.) will not warranty the product.
Warranty Repair & Replacement Service Instructions:
BbTALKIN USA will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. The customer is responsible for the shipping costs to return the warranty claim. BbTALKIN USA will cover the shipping costs to get the replacement warranty part back to the customer once warranty is confirmed. BbTALKIN USA will only ship a warranty replacement to the same address as the initial order. If the customer wishes to have the warranty replacement shipped to a different address, additional charges may apply.
- BEFORE sending anything to BbTALKIN USA, please contact our Customer Support Team by clicking on the Contact Us. We are often able to solve the problem quickly via email.
- If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number.
- Prepare a package to return to BbTALKIN USA.
- Write your RMA number on the outside of the box and send to the appropriate address below:
Note: If you purchased your BbTALKIN products from a dealer or outside source, you will be required to process your warranty claim with the company you purchased your products from. If you fail to receive assistance from the outside source, please immediately notify us of your issue. We will review each outside source warranty claim individually and will require a receipt showing proof of purchase.
|Address to Send Warranty Claims:|
Dba BbTALKIN USA
Melbourne, FL 32935
It is vital that you communicate with BbTALKIN USA’s Customer Support Team before sending in your return. Sending back warranty items without contacting us first can risk being unidentified and your warranty claim not addressed.
LIMITED WARRANTY DETAILS:
BbTALKIN USA units are guaranteed against manufacturing defects one (1) year from the original date of purchase. BbTALKIN USA accessories are guaranteed against manufacturing defects six (6) months from the original date of purchase.
BbTALKIN USA’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at BbTALKIN USA’s sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault.
Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. BbTALKIN USA assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall BbTALKIN USA be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.
Due to possible user resealing error, this product is not warrantied against waterhousing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterhousings!
If you intend on using BbTALKIN USA products while performing extreme tricks or intense training, there are occasions when you can forcefully impact the water or an object which can cause the waterhousing to become loose or break. If you are using BbTALKIN USA products when training during watersports where there are consist impacts on the water, we recommend re-enforcing the mounting of the Advance Unit. If continued impact is occurring during lessons or training, always check to make sure your waterhousing has not received any damage and your Advance Unit is secure at all times.
You can re-enforce the waterhousing by adhesive, zip tie or cord.
Water damage to a BbTALKIN USA unit is not covered under warranty. Make sure your waterhousing is completely closed and secured. Make sure the connector piece going into the Advance Unit from your head accessory is securely tightened at all times.
During use, if the Advance Unit encounters an impact, check the case to make sure no cracks were caused by the impact. Make sure the connector did not come loose during impact.
Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.
We ship worldwide, but certain limitations apply. We will notify you about any problems that we find.
Each country has it’s own customs policies. We try to keep up to date with these, but can not know every policy in every country. We recommend that you check with the Customs Authority in your own country to see that the goods you order will not be blocked by Customs. We describe the goods we are sending you on the Customs Declaration, which we stick on to the package for Customs to see. Where we know of Customs restrictions, we will notify you. Some countries charge an Import Duty on goods going through customs. It is up to you to find out about these policies for your country, and to pay any extra duties imposed. If your order is impounded by customs we are unable to offer a refund and the cost of the order will be borne by you in full.
We may choose to not ship into certain countries due to security or customs problems, and we have right to remove these countries from the list of countries in our Shopping Cart, so that if the country is not in this list we will not be able to send orders there.
Prices are displayed in US Dollars and the transaction will be performed in US Dollars in the final page of the shopping cart.
We try to keep all prices up to date, but if we have made a mistake and find the price of the goods are significantly different than the price on the shopping cart, then we will e-mail you and ask if you wish to continue with the order at the new price. Your order is only accepted once we agree that the prices are correct.
Products furnished shall not be duplicated by Customer/Recipient.
The Customer/Recipient agrees that the products furnished by BbTALKIN, USA (distributed by PowerFly Products, Inc.) shall not be utilized to make, offer, put onto market, imported, exported or used for experimental or teaching purposes by itself, it’s associates or any third party. If there is a breach to this term, BbTALKIN, USA (distributed by PowerFly Products, Inc.) will seek legal ramifications.
These Terms & Conditions shall be construed and enforced according to the laws of the State of Florida and any dispute under this Agreement must be brought in this venue and no other. In the event of an infringement outside the United States of America, any party responsible for the infringement shall be held accountable under the laws of the United States of America, in the State of Florida, as this is the origin of the Agreement.